Definitions

Customer: Any professional or capable natural person within the meaning of Articles 1123 et seq. of the Civil Code, or legal entity, who visits the Site which is the subject of these general conditions.
Benefits and Services : B-CRYOJET provides Customers with: dry ice blasting and ecological cleaning services, the sale of dry ice, the marketing of dry ice blasting machines, disinfection services and training sessions.

Contents: All the elements constituting the information present on the Site, notably texts - images - videos.

Customer information: Hereinafter referred to as "Information (s)" which correspond to all personal data that may be held by B-CRYOJET for the management of your account, the management of customer relations and for analysis and statistical purposes.

User: Internet user connecting, using the above-mentioned site.

Personal data "The information that allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies" (Article 4 of Law No. 78-17 of 6 January 1978).

The terms "personal data", "data subject", "sub-processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: n° 2016-679)

1. Presentation of the website

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website are informed that www.b-cryojet.lu the identity of the various parties involved in its implementation and follow-up:

Owner : SARL B-CRYOJET Capital stock of €32,000 VAT number: LU32434731 – 17, Allée Louis Ackermann L-1897 Kockelscheuer
Responsible for publishing : B-CRYOJET – info@b-cryojet.lu
The person responsible for publication is a natural person or a legal entity.
Webmaster : B-CRYOJET – info@b-cryojet.lu
Host : TMDhosting, 618 E South St, Orlando, FL 32801, USA.
Data Protection Officer : B-CRYOJET – info@b-cryojet.lu

2. General conditions of use of the site and the services offered

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works of the Site.

The use of the site www.b-cryojet.lu implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or completed at any time, the users of the site www.b-cryojet.lu are therefore invited to consult them on a regular basis.

This website is normally accessible at any time to users. An interruption for technical maintenance can be decided by B-CRYOJET, which will endeavor to communicate beforehand to the users the dates and hours of the intervention. The website www.b-cryojet.lu is regularly updated by B-CRYOJET. In the same way, the legal mentions can be modified at any time: they are nevertheless imposed to the user who is invited to refer to them as often as possible in order to take note of them.

3. Description of the services provided

The website www.b-cryojet.lu is to provide information concerning all the activities of the company. B-CRYOJET strives to provide on the site www.b-cryojet.lu information as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in the updating, whether they are of its own making or of the making of third-party partners who provide it with this information.

All information on the site www.b-cryojet.lu are given as an indication, and are likely to evolve. In addition, the information on the site of B-CRYOJET is not exhaustive. It is given subject to modifications having been made since it was put on line.

4. Limitations contractuelles sur les données techniques

The site uses JavaScript technology. The website can not be held responsible for material damage related to the use of the site. In addition, the user of the site undertakes to access the site using recent equipment, free of viruses and with a last generation browser updated The site www.b-cryojet.lu is hosted by a provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (RGPD: n° 2016-679)

The objective is to provide a service that ensures the best rate of accessibility. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructure, in the event of a failure of its infrastructure or if the Services generate traffic deemed abnormal.

B-CRYOJET and the host cannot be held responsible in case of malfunctioning of the Internet network, telephone lines or computer and telephony equipment, particularly due to network congestion preventing access to the server.

5. Intellectual property and counterfeiting

B-CYOJET is the owner of the intellectual property rights and holds the rights of use on all the elements accessible on the website, in particular the texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or the process used, is prohibited, except prior written authorization of : B-CRYOJET

Any unauthorized exploitation of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

6. Limitations of liability

B-CRYOJET acts as the publisher of the site. B-CRYOJET is responsible for the quality and accuracy of the Content it publishes.

B-CRYOJET cannot be held responsible for any direct or indirect damage caused to the user's equipment when accessing the website www.b-cryojet.luand resulting either from the use of a material that does not meet the specifications indicated in point 4, or from the appearance of a bug or an incompatibility.

B-CRYOJET can also not be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site www.b-cryojet.lu. Interactive spaces (possibility to ask questions in the contact area) are available to users. B-CRYOJET reserves the right to remove, without prior notice, any content posted in this space that would violate the law applicable in Luxembourg, in particular the provisions relating to data protection. If applicable, B-CRYOJET also reserves the possibility of calling into question the civil and/or criminal liability of the user, in particular in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).

7. Personal data management

The Customer is informed of the regulations concerning marketing communication, the law of 21 June 2014 for confidence in the Digital Economy, the Data Protection Act of 06 August 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

7.1 Persons responsible for the collection of personal data

For the Personal Data collected within the framework of contact request, quotation request, trial request, demonstration request, subscription to the newsletter on behalf of the User and of his navigation on the Site, the person in charge of the processing of the Personal Data is: B-CRYOJET. www.b-cryojet.lu is represented by B-CRYOJET, its legal representative

As the person in charge of processing the data it collects, B-CRYOJET undertakes to respect the legal provisions in force. In particular, it is up to the Customer to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of the processing in accordance with the reality. Whenever www.b-cryojet.lu processes Personal Data, B-CRYOJET takes all reasonable steps to ensure the accuracy and relevance of Personal Data to the purposes for which www.b-cryojet.lu treats them.

7.2 Purpose of the data collected

B-CRYOJET is liable to process all or part of the data:

• to allow navigation on the Site and the management and traceability of the services ordered by the user: connection data and use of the Site, billing, order history, etc.
• to prevent and fight against computer fraud (spamming, hacking...): computer equipment used for navigation, IP address, password (hashed)
• to improve navigation on the Site: connection and usage data
• to conduct voluntary satisfaction surveys on www.b-cryojet.lu : email address
• to conduct communication campaigns (sms, email): phone number, email address

B-CRYOJET does not market your personal data which are only used by necessity or for statistical and analysis purposes.

7.3 Right of access, rectification and opposition

In accordance with the European regulations in force, the Users of www.b-cryojet.lu have the following rights:

• right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of Users' data right of blocking or deletion of Users' personal data (article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is forbidden
• the right to withdraw consent at any time (Article 13-2c GDPR)
• the right to limit the processing of Users' data (Article 18 GDPR)
• right to object to the processing of Users' data (Article 21 RGPD)
• the right to portability of the data provided by the Users, when such data are subject to automated processing based on their consent or on a contract (article 20 RGPD)
• right to determine the fate of Users' data after their death and to choose to whom B-CRYOJET will have to communicate (or not) its data to a third party that it will have previously designated

As soon as B-CRYOJET is aware of the death of a User and in the absence of instructions from him, B-CRYOJET undertakes to destroy its data, except if their conservation proves necessary for evidential purposes or to meet a legal obligation.

If the User wishes to know how to www.b-cryojet.lu use his Personal Data, ask to rectify them or oppose their processing, the User can contact B-CRYOJET by writing to the following address

B-CRYOJET
17, Allée Louis Ackermann L-1897 Kockelscheuer, Luxembourg

In this case, the User must indicate the Personal Data that he/she would like www.b-cryojet.lu correct, update or delete, by identifying himself/herself precisely with a copy of an identity document (identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations imposed on B-CRYOJET by law, in particular with regard to the conservation or archiving of documents. Finally, Users of www.b-cryojet.lu may file a complaint with the supervisory authorities, including the CNPD.

7.4 Non-disclosure of personal data

B-CRYOJET will not process, host or transfer the Information collected on its Customers to a country outside the European Union or recognized as "non-adequate" by the European Commission without prior notice to the customer. However, www.b-cryojet.lu remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679).

B-CRYOJET undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Customer's Information is brought to the attention of www.b-cryojet.luThe latter must inform the Customer as soon as possible and communicate the corrective measures taken. Furthermore, the following applies www.b-cryojet.lu does not collect any "sensitive data".

The User's Personal Data may be processed by subsidiaries of B-CRYOJET and subcontractors (service providers), exclusively to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of the Users of www.b-cryojet.lu are mainly our customer service agents.

8. Incident Notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of the site www.b-cryojet.lu is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the repurchase of B-CRYOJET and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in its turn held of the same obligation of conservation and modification of the data with respect to the user of the site www.b-cryojet.lu.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, www.b-cryojet.lu uses networks protected by standard features such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, B-CRYOJET takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

9. Hypertext links, cookies and internet tags

The site www.b-cryojet.lu contains a number of hyperlinks to other sites, set up with the authorization of B-CRYOJET. However, B-CRYOJET does not have the possibility of checking the contents of the sites thus visited, and consequently will not assume any responsibility of this fact.

Unless you decide to deactivate the cookies, you accept that the site can use them. You can deactivate these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent access to all or part of the Services offered by the site.

9.1. "COOKIES "

A "cookie" is a small information file sent to the User's browser and stored within the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies do not damage the User's terminal in any way.

www.b-cryojet.lu is likely to process the User's information concerning his visit to the Site, such as the pages consulted and the searches carried out. This information allows www.b-cryojet.lu to improve the content of the Site, the navigation of the User.

Since Cookies facilitate navigation and/or the provision of services offered by the Site, the User may configure his browser to allow him to decide whether or not he wishes to accept them so that Cookies are recorded in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his or her browser software so that acceptance or rejection of Cookies is proposed from time to time, before a Cookie is likely to be recorded in his or her terminal. www.b-cryojet.lu informs the User that, in this case, it is possible that not all the functionalities of his or her navigation software will be available.

If the User refuses the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her navigation and experience on the Site may be limited. This could also be the case when B-CRYOJET or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal seems to be connected to the Internet.

If applicable, B-CRYOJET declines all responsibility for the consequences linked to the degraded functioning of the Site and the services possibly proposed by www.b-cryojet.luresulting from (i) the refusal of Cookies by the User (ii) the impossibility for www.b-cryojet.lu to save or consult the Cookies necessary for their operation due to the User's choice. For the management of Cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will show how the User can modify his or her wishes regarding Cookies.

At any time, the User can choose to express and modify his or her wishes regarding Cookies. B-CRYOJET may also use the services of external service providers to assist in collecting and processing the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, LinkedIn, YouTube and Instagram on the B-CRYOJET or in its mobile application and if the User has accepted the deposit of cookies by continuing his navigation on the Website or the mobile application of B-CRYOJETTwitter, Facebook, LinkedIn, YouTube and Instagram may also deposit cookies on your terminals (computer, tablet, cell phone).

These types of cookies are deposited on your terminals only if you consent to them, by continuing your navigation on the Website or the mobile application of B-CRYOJET. However, at any time, the User may revoke his consent to www.b-cryojet.lu deposits this type of cookies.

9.2. INTERNET TAGS

www.b-cryojet.lu may occasionally employ web beacons (also known as "tags," or action tags, single-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store related information, including the User's IP address) in a foreign country.

These tags are placed both in the online advertisements allowing users to access the Site, and on the various pages of the Site.

This technology allows to B-CRYOJET to evaluate visitors' responses to the Site and the effectiveness of its actions (e.g., the number of times a page is opened and the information viewed), as well as the use of this Site by the User.

The external service provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for www.b-cryojet.luand to provide other services related to the use of this and the Internet.

10. Applicable law and jurisdiction

Any dispute in connection with the use of the site www.b-cryojet.lu is subject to Luxembourg law.

Applicable Law and Jurisdiction: the courts of the Grand Duchy of Luxembourg are competent for any dispute arising from the existence or content of this Site. The law applicable to the present legal notice is Luxembourg law.